Job Description

Description
Are you passionate about delivering exceptional customer service and ready to grow your career with a company that truly values its people? Peak Support is looking for talented Tier 2 Logistics Specialist to join our team in the Philippines!
Role Overview
The Tier 2 Logistics Agent will handle higher-complexity logistics and shipping-related requests that go beyond standard queue work. This role requires strong communication, coordination, and problem-solving skills, with direct collaboration across internal teams and HQ stakeholders.
Key Responsibilities
Manage return-related and customs-related emails currently handled by senior team members
Work closely with the Embark Logistics team to resolve international shipping issues, including order exceptions and delays
Track, follow up, and coordinate resolution for odd or exception orders
Manage bug reporting and issue tracking
Take on additional high-tier logistics request types currently handled by the HQ team as the role evolves
Interface directly with HQ and cross-functional partners to ensure timely and accurate resolution of logistics concerns
Requirements
Experience in logistics, shipping support, or Tier 2 customer support preferred but not required
Strong written and verbal communication skills
High level of organization and attention to detail
Ability to manage complex, non-standard cases with minimal supervision
Comfortable working outside a traditional ticket queue environment
Peak Support and our Work-from-Home PLUS model
At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members.
We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry.
Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members.

Job Tags

Remote work, Work from home,

Similar Jobs

Beast Mode Truckin

CDL Class A Dedicated Truck Driver Job at Beast Mode Truckin

...Beast Mode Truckin is looking for dedicated Class A Truck Drivers with at least 6 months recent experience to join our growing team. This position... ...per week Requirements Must be 21 with Valid Class A CDL with 6 months recent experience. Must have fairly clean...

silverstreakcouriers.com

Courier Driver Job at silverstreakcouriers.com

...Deliver parcel in a timely manner to Clients in the Greater Houston Area, must have clean driving record for the past 5 years, must have a mid size or large SUV or equivalent Company Description Courier & Delivery Company that specialize in same day delivery...

Achieve

Marketing Copywriter Job at Achieve

...The Creative team at Achieve is looking for a Marketing Copywriter to exclusively support Lifecycle Marketing efforts. This role... ...lifecycle for a range of Achieve debt solutions. This is a remote position, with some mandatory on-site meetings periodically at...

Nectar Markets

Budtender - Cannabis Dispensary Job at Nectar Markets

...team members and customers. Ensure the sales floor is properly stocked and that the... ...confidentiality when inputting Recreational and Medical customer information into our system to... ...throughout the company who started in entry-level roles, and we are committed to helping...

Kaleidoscope ABA Therapy Services

Board Certified Behavior Analyst BCBA Job at Kaleidoscope ABA Therapy Services

...incentive available! We are seeking a BCBA to join our growing and successful... ...concerns related to treatment, behavior modification or staff. BCBAs at... ...Experience and Education * Certified as a Board-Certified Behavior Analyst (BCBA) as verified through the Behavior...

Customer Service - Tier 2 Logistics Specialist | Philippines Job at Peak Support, Cambridge, MA

NGNRMXVIaERFYm9Sck5rR284WndKSXB6OEE9PQ==