Job Description

Job Title: General Manager of Operations 

Reports To: EVP 

Status: Full-Time 

FLSA Status: Exempt 

SUMMARY 

The General Manager of Operations purpose is to manage operations for assigned asset including, but not limited to, tenant relations, operations, financial and administrative duties. 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: 

1. Directly oversee, supervise, and ensure the proper functioning of the Operations team. 

1. Provide mentorship and opportunities for professional development to your direct reports. 

1. Provides daily oversight and ensures proper functioning of Studio operations, including building systems, security, janitorial, landscaping, and parking. 

1. Ensures client and tenant satisfaction by meeting regularly with primary contacts, providing prompt follow-up on work orders and general correspondence, or resolving any issues with escalation to the Director as needed. 

1. Plans and directs the coordination of tenant events with the Operations team. 

1. Maintains vendor relationships for services such as landscaping, janitorial, security, parking, elevators, and engineering by meeting regularly and performing property inspections with third-party service providers. 

1. Provides work direction for on-site third-party contractors and studio staff. 

1. Collaborate on the bidding process for maintenance contracts, i.e., landscaping, janitorial, and security, to ensure the best cost and quality of service. 

1. Manages repairs and maintenance of sound stages, production offices, and common areas, working closely with all studio departments and clients for coordination. 

1. Maintains all permits, licenses, and fees required on all building equipment. 

1. Ensures all required equipment and system testing is performed as required and corrections made in a timely manner. 

1. Support the Construction Department in the bidding process and project progress for capital improvements and tenant improvements. 

1. Complete assigned capital improvement projects within the approved budget and calendar year. 

1. Respond to all emergencies on the property using Emergency Response guidelines, make immediate proper notifications, submit Incident Reports, and manage any follow-up repairs as needed. 

1. Oversees processing of property/liability insurance claims by interacting with adjusters and insurance consultants. 

1. Oversee and maintain a certificate of insurance log process; confirm all tenants and vendors are up-to-date and compliant. 

1. Responsible for the accuracy of client invoicing to ensure correct billing and projections. 

1. Approve accounts payable invoices and purchase orders to ensure the use of the correct expense accounts and allocations among multiple properties. 

1. Follows a monthly process to reconcile operating expense accounts to the general ledger; oversees reclasses for any corrections. 

1. Prepares monthly reports to explain variances from expected revenue and operating expenses. 

1. Prepares monthly accruals for capital and operating expenses. 

1. Prepares monthly cash flow reports for capital expenses. 

1. Interfaces with the Leasing/Sales Department to facilitate leasing activity. 

1. Maintains all vacant spaces to be lease-ready for tours and seamless client move-ins. 

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