Service Advisor- Automotive- Trend Motors VW Job at Fidelity Dealer Services, Dover, Morris County, NJ

NWNjOXVIOUxFYmNhcXRFR3BNbDBKSUorL2c9PQ==
  • Fidelity Dealer Services
  • Dover, Morris County, NJ

Job Description

Service Advisor – Automotive. Denville NJ Area

We are seeking a special Service Advisor, one who is a combination of an expert in the art and science of customer service!  Must be able to greet valued guests, schedule appointments and act as a liaison between customers and service techs. If you can make our customers feel welcome and confident that their needs are being met, then our dealership may be your next career home.  Family owned for 60 years, put your service & people skills to join our team and find out more now.

Job Responsibilities

  • Greet service department customers promptly and courteously - attitude is everything!
  • Listen to customers and clearly translate repair needs to techs
  • Upsell additional services as needed, using low pressure, high integrity methods
  • Provide accurate repair/maintenance estimates
  • Adhere to policies on vehicle care and operation
  • Follow up on each repair and keep customers informed of progress
  • Sell and manage extended warranties
  • Inspect repair quality and ensure all work is complete
  • Notify customers when vehicles are ready for pick up
  • Review and explain repairs and associated costs with customers
  • Handle minor customer concerns and infrequent complaints
  • Keep Service Director informed of all problems and potential problems
  • Share any suggestions or ideas to make procedures & work settings better
  • Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
  • Become a valued member of our entire dealership's Customer Service team

Job Tags

Similar Jobs

Work At Home Job Source

Remote Licensed Insurance Agent Job at Work At Home Job Source

Work at Home Job Source is now in search for a Remote Licensed Insurance Agent to work in the U.S. only. JOB TYPE: Full-time (Monday-Friday); MUST be a U.S. citizen. JOB REQUIREMENTS: Computer, Internet, and a home office set-up. PAY RANGE: $12.00-$30.00 per hour... 

Dropoff, Inc.

Cargo Van Driver For Delivery Route in Buffalo Job at Dropoff, Inc.

 ...Overview Dropoff is a same-day, last mile delivery service that enables businesses across...  ...and trusted, professional delivery drivers, Dropoff seamlessly becomes an extension...  ...~ A registered, insured and inspectedvan less than 10 years old ~ A current driving... 

Tennessee Valley Bone and Joint

Clinical Medical Assistant Job at Tennessee Valley Bone and Joint

 ...Clinical Assistant Tennessee Valley Bone & Joint Tennessee Full-time REQUIREMENTS: Value team and respect consumers. High School Diploma or Equivalent. One year of experience in a medical office preferred specialty practice. Preference to Certified... 

Amergis

COTA Job at Amergis

 ...and support to teachers and others regarding student developmental needs, treatment procedures and related educational activities; travel to school sites to assist with therapeutic activities of assigned caseload as directed.+ Monitor and assess sensory-motor development... 

Staffup Staffing Solutions

Associate Maintenance Tech Job at Staffup Staffing Solutions

 ...an entry-level Associate Maintenance Technician to join our overnight service team. This position supports preventative maintenance operations...  ...environments Must be dependable and able to work overnight shifts Good team player with strong communication skills Valid...